When having a telephone call with someone

When having a telephone call with someone, there is no easy way to confirm that the person that you are talking to is who you think it is. This is why you should never disclose confidential information over the phone without asking for a set of security questions that will confirm the person’s identity, and even that way is not completely safe. The principles set out in The Data Protection Act help businesses ensure the details of their staff, clients and customers are properly protected. It is very important that you respect the caller’ privacy, this can be done by not revealing their personal details and other information they may not want shared. It is a legal requirement now under the Date Protection Act 2018