Good customer service is the essence of any industry

Good customer service is the essence of any industry. You can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won’t be profitable for long. The essence of good customer service is forming a relationship with customers a relationship that that individual customer feels that he would like to pursue. How do you go about forming such a relationshAccording to a 2011 American Express Survey, 78% of consumers have not proceeded with a purchase because of poor customer service.ip? By remembering the one true secret of good customer service and acting accordingly